Terms & Conditions
Issued by NZ Skincare Company Ltd.
These terms and conditions govern the use of the NZ Skincare Company Ltd Online Service (the Service) including shopping and participation in promotions run by NZ Skincare Company Ltd. You can access the Terms and Conditions at any time from the bottom of any page of the site.
Our shopping cart is secure and protected by SSL encryption technology. SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When you access a site secured with SSL using your browser, a symbol displays in the browser window indicating that the site is secure.
All prices shown are in New Zealand Dollars and inclusive of GST (Goods and Services Tax) of 15% but exclusive of delivery charges. We reserve the right to alter prices on the site without notice. The price of a product displayed on the website at the time the order is received will be accepted and honoured as correct.
We accept Visa, MasterCard, and Amex credit cards as well as direct deposits to our bank account. We use PayPal for the processing of payments via credit card. Goods will only be dispatched once full payment has been received and funds have been cleared.
An automatic email confirmation of the order will be sent to the customer's registered email address. NZ Skincare Company Ltd reserves the right to review and/or cancel orders containing information that cannot be verified.
Cancellation of Orders
In order to provide our customers with the quickest possible delivery, most orders will be shipped within 24 hours after order details have been verified and payment has been received. If customers would like to cancel an order, you are requested to contact NZ Skincare Company Ltd within 24 hours of placing your online order. Requests for cancellation will be considered on a case-by-case basis and NZ Skincare Company Ltd will exercise its sole discretion in determining whether an order placed through the site may be cancelled.
Returns and Exchanges
NZ Skincare Company recommends that customers thoroughly inspect goods upon receipt, and before removing any attached tags and before disposing of any original packaging.
We aim to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue. If you are not completely satisfied with your purchase with 30 days of purchase, please contact us at firstname.lastname@example.org to arrange a full refund or replacement. Please note: we cannot refund postage and packaging unless goods are faulty.
There is no return or exchange for sale items.
We will not accept any goods that have been used, altered, damaged, or have their labels removed.
We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within 30 days of receiving your goods.
Receiving a Refund
Once your goods have been returned to us within the above stated time frame and passed quality checks, we will process your refund request. Your refund will be processed in the original payment format as your purchase was made within 30 days of the initial return request received via email. All returned products will be credited to the original purchasers including GST but excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place.
Please note: if we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps.NZ Skincare Company Ltd reserves the right to refuse an exchange or return for any item sent back in a used or damaged condition.
Availability of Products
NZ Skincare Company will always endeavor to have full stock of our items, however we may encounter small delays in supply. Also from time to time, heavy demand, limited editions or other factors beyond our control may render the products temporarily or permanently unavailable. In such circumstances the customer will be advised of the delay, the length of the delay and given product alternatives or the option of placing the product on backorder.
Limitation of Liability
Our liability for any claim, damages, loss, or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services and except where statute expressly requires otherwise. To the fullest extent permitted by law NZ Skincare Company Ltd will not be liable in any event whether in beach or in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person, even if NZ Skincare Company was informed of the possibility of such damages.
Law and Jurisdiction
This website and any contract for your purchase from NZ Skincare Company Ltd is governed by and has to be interpreted under the Law of New Zealand, and will be subject to the jurisdiction of the New Zealand courts. The Laws of Sale and contract by any other country do not apply.
Consumer Guarantees Act 1993 ("the Act")
If you are a consumer under the Act and you are acquiring or holding yourself out as acquiring the goods for a business purpose, the Act will not apply. Subject to this clause nothing in these terms will affect your rights as a consumer under the Act.
Consumer Guarantees Act 1993
The provisions of the Consumer Guarantees Act 1993 ("CGA") shall not apply to any supply of Product to you, and the conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statue or common law will not apply and are excluded from these terms of trade.
Where you purchase any Products from us resupply as, or incorporation into, goods or services ordinarily acquired for personal household or domestic use or consumption ("Consumer Products") you warrant that:
- If you supply the Consumer Products directly to an end user/consumer you will do so using terms and conditions of supply which exclude liability for any claims under the CGA; and
- If your customer acquires any Products for resupply, you will ensure that your customer and each person in the distribution chain will exclude liability in its contract for supply for any claims under the CGA