What are your shipping costs?

Order above $150 - Free Shipping

Order under $150 - $6

How long will my order take?
Please allow 3-7 working days for your order to arrive*. Please note: 

We are operating during COVID-19 Alert Level 3, however parcels may be delayed due to courier companies being busy during this period.

What payment methods do you take?
We accept VISA and Mastercard through PayPal.

Do I need a PayPal account?
No, you do not need to have a PayPal account and can pay with a standard credit card.

Can I cancel my order?
You may cancel your online order provided the order has not been dispatched. We will refund the cost of your order.  Please contact us as soon as possible to check whether your order may be cancelled.

What happens if I'm not happy with the product I receive?
We aim to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue. If you are not completely satisfied with your purchase with 30 days of purchase, please contact us at hello@nzskincareco.com to arrange a full refund or replacement. Please note: we cannot refund postage and packaging unless goods are faulty.

My shipment arrived damaged, what should I do?
We will always make every effort to ensure that our high-quality products arrive to you in perfect condition. Should you experience a problem with your order please contact hello@nzskincareco.com

If you have any further questions, please email hello@nzskincareco.com

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