FAQs

What are your shipping costs?

Within New Zealand:

• Orders above $150: Free Shipping
• Orders under $150: $6.00

International:

• Calculated at checkout

How long will my order take?

Within New Zealand

• Please allow 3 – 7 working days for your order to arrive*

International

• Please allow 3 – 15 working days for your order to arrive*

*Please note:

Our 2025 annual holiday closedown period is from 19th December 2025 to 12th January 2026. Orders received during this period may not be shipped until 13th January 2026. Delivery times may vary depending on courier company limitations.

What payment methods do you take?
We accept VISA and Mastercard through PayPal.

Do I need a PayPal account?
No, you do not need to have a PayPal account and can pay with a standard credit card.

Can I cancel my order?
You may cancel your online order provided the order has not been dispatched. We will refund the cost of your order.  Please contact us as soon as possible to check whether your order can be cancelled.

What happens if I'm not happy with the product I receive?
We aim to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us and we will do our utmost to resolve any issue. If you are not completely satisfied with your purchase within 30 days of purchase, please contact us at hello@nzskincareco.com to arrange a full refund or replacement. 

Please note:
We cannot refund postage and packaging unless goods are faulty.

My shipment arrived damaged, what should I do?
We will always make every effort to ensure that our high-quality products arrive to you in perfect condition. Should you experience a problem with your order, please contact hello@nzskincareco.com


If you have any further questions, please email hello@nzskincareco.com