Refund policy

At NZ Skin Care Company, we are committed to providing high-quality products and exceptional customer service.

We do not accept returns if you change your mind. This does not affect your rights under the Consumer Guarantees Act 1993 or other applicable consumer protection laws.

If an item is faulty, incorrect or not as described, please contact us so we can put things right. We will provide a refund, replacement or other remedy where you are entitled to one under applicable law.

• Refunds and other remedies for faulty or incorrect items are provided in accordance with your statutory rights.
• Please tell us about faulty or incorrect items as soon as possible, preferably within 7 days of receiving your order. This is a request for prompt notification, not a limit on your statutory rights.
• Proof of purchase is required for all refund requests.

Refund Process

• Email our customer service team at hello@nzskincareco.com with your order number, details of the issue, and photos of the faulty or incorrect item.
• Our team will review your request and determine if a refund is warranted.
• If approved, a refund will be issued to your original method of payment within 7-10 business days.

You will receive an email confirmation once the refund is processed.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact hello@nzskincareco.com as soon as possible. Contacting us later than 7 days does not remove any rights you have under applicable consumer protection laws.

We strive to ensure your satisfaction with our products and services. Thank you for shopping with NZ Skin Care Company.

Last updated: 5 November 2026